Eventually I had to return the device because I could not get it to boot anymore. Sometimes, though, slightly more drastic measures are required. Running the full version of Windows 10, the attachable keyboard also makes for a full laptop experience, which is fantastic for those for whom the primary purpose of picking up a tablet is productivity. But if you're a new Surface owner dealing with freeze-ups for the first time, it can be absolutely maddening if you don't know how to fix the problem. But the newer version has many people reporting of Surface Pro 4 update stuck on restarting. Method 3: Update the driver of your touch screen You may not be able to use your touch screen if you are using a wrong or outdated touch screen driver. Here, you will find an option for improving recognition for Hello.
The Windows logo should appear on the screen. Way 3: Restart Surface from shutdown list on Charms bar If your Surface is still work normally, you can restart it from the shutdown list on Charms bar. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. Does it happen with Chrome? This frequent freeze rate was apparently one reason why tech reviews site , though those ratings didn't apply to the latest generation of Surfaces. You should feel the device eventually vibrate.
On a few occasions, I had to hold the power button for as long as 30 seconds, but eventually my Surface Pro restarted. You will practically erase all the data from the hard drive where the operating system was installed and reinstall Windows on the same drive. Important: In some situations, you might notice that after this keyboard combination, the computer actually restarts instead of taking you to the Windows login screen. It doesn't always happen so it might be a few days before i can really say if its just firefox or not. Sorry, i did not mean to down vote that.
You can try resetting your device to fix your system. All you have to do is choose the re-calibrate option, and follow the outlined steps. Since updates are stuck and you cannot access Windows normally, you should just boot the device in Safe Mode. If the keyboard is working, use the Windows key to open the Start menu, and use the Tab button to get to Power. However, quite a few users are still facing a problem even after the update, and in some odd cases, because of the update. This used to be a more common procedure.
Many Surface Pro 4 users are reporting this. I can only say for sure that it has happened within firefox, but i think it might have happened watching netflix before with the netflix app. Could these updates be the cause of the machine freezing so often or is it a driver issue? To help resolve this issue, you can follow the steps outlined in the guide. From prior experience with Surface Pro tablets, Cody was prepared to deal with one of two possible tablet data recovery situations. Nevertheless, there are times when we need to interfere. Zudem nutzen wir diese Daten, um Ihnen Werbung für ähnliche Filme zu zeigen, die Ihnen vielleicht auch gefallen könnten.
Waited 10 seconds and then turned my surface pro back on, it turns on perfectly, but 3 seconds after it being on my surface pro freezes again. Also, while searching for a fix, I also came across another helpful article with fixes for the Surface Pro 4. After the updates completed I came back and noticed the device was froze. When it finishes the updates, it should restart the device and get you either to the sign-in screen, or back to the Safe Mode. In many cases, Microsoft Surface Pro 4 boot loops have easy solutions. Method 2: Install system updates Your operating system may contain some defects that disable the touch screen of your device. What to do when Windows Update truly gets stuck or is frozen during installation: There are several steps you need to follow.
Sorry, i did not mean to down vote that. Important: Was the problem triggered by an automatic update similar to the Patch Tuesday updates? I kept trying everything i possibly can but nothing ive done works. This entry was posted in on by. You need to perform a two button shutdown to shut it down completely to see if this can clear these issues and restore your touch screen. The device rebooted several times, applied updates and then went back to the user desktop. Diver Easy can automatically recognize your system and find the correct drivers for it.
My surface pro does the exact same thing! Currently im using chrome to see if it happens there, too. Microsoft has done a great job in the development of their Windows tablet line, with every iteration going from strength to strength. Then try your screen and see if it gets back to normal. Wie Oath und unsere Partner Ihnen bessere Werbung anbieten Um Ihnen insgesamt ein besseres Nutzererlebnis zu bieten, möchten wir relevante Anzeigen bereitstellen, die für Sie nützlicher sind. If you get to this point, log on as usually and let it continue with the updates installation.
Step 3 — Boot into Safe Mode This step is particularly useful when the cause of the stuck update was a conflicting program or service. Then try your touch screen and see if it can work. This is supposed to be a top of the line laptop and is priced like one, but this freezing issue is a major problem that is not being addressed by the manufacturer. The Microsoft Surface logo will flash at some point, but do not release the buttons until at least 15 seconds have passed. After the restart, Windows should start normally and continue installing the updates. Problem 3 — Issues with the Surface Pen While the Surface Pen does work well for the most part, many users have found the stylus to freeze completely, with no input being registered on the screen, for quite a few seconds.